CONTACT DETAILS

Our telephone lines are open from 8am-8pm Monday to Friday and 8am-6pm on Saturdays. General enquiries and booking queries will not be replied to outside of these times. In case of a genuine emergency outside normal opening hours please do text us and we will reply asap.

Please do not contact us by phone, text or WhatsApp during unsocial hours late at night or in the middle of the night unless you have a genuine and immediate emergency. Anyone who insists on doing so will not be permitted to make future bookings with us.

Mobile number   07595218346

Landline               02892 639021

Address                 2 River Rd, Lisburn BT27 6TN

Email                    riversidelisburn@gmail.com

BOOKING AND PAYMENT

We welcome and encourage viewings of the kennels prior to a booking being confirmed. This is done on an appointment only basis in order to facilitate the kennel routine and the dogs’ well-being.

Confirming a booking also confirms acceptance of the terms and conditions.

All fees are payable in full upon arrival.

Fees are charged from the day of arrival. On the day of departure no fee is charged for a morning departure between 9 and 10am. The normal daily fee is charged for evening departures between 5 and 6pm.

Should animals arrive on a date after the confirmed original booking date the owner will be charged from the original date of booking, unless the necessary notice has been given (as below).

Change a booking: 

• During Peak season (all school holidays, including bank holiday weekends) 14 days’ notice should be given to change a booking. If notice is not given the full balance is applicable, and any additional days will be charged at the normal rate.
• At all other times 7 days’ notice should be given to change a booking. If notice is not given the full balance is applicable, and any additional days will be charged at the normal rate.

 Cancellations: For cancelations a full or part payment of the balance may be charged as follows:

• ​During Peak Season (all school holidays including bank holiday weekends), 14 days’ notice should be given to cancel a booking. If suitable notice is not provided the full balance is applicable.
• At all other times 7 days’ notice should be given to cancel a booking. If suitable notice is not provided the full balance is applicable.

Any customer failing to honour a booking will be liable for the payment in full.

Refunds cannot be made for early returns.

Telephone enquiries or provisional bookings are not accepted as a confi­rmed booking until payment is received.

No animal will be accepted for boarding without a UK emergency contact name, address and telephone number. Owners must make the contact aware of this responsibility.

Cash, cheques or bank transfer are the current acceptable payment methods. Bank Transfer details are listed at the bottom of the page.

 ARRIVALS / DEPARTURES

Our opening hours are 9 -10am and 5-6pm Monday to Saturday and 5-6pm only on Sundays. We are closed for dropping off and collections on Easter Sunday, 12^th July, Christmas Day, Boxing Day and New Years Day.

Your dog(s) kennel will be available for use from the time specified by you (either 9-10am or 5-6 pm) on your arrival date.

Having dealt with any necessary paperwork and settled the boarding fees, animal(s) will be taken from the customer by the kennel staff.

No owners / carers will be permitted to take their animals into the kennels / cattery for insurance and health and safety purposes. This also helps reduce stress on the animals boarded.

It is stressed that all dogs MUST be on a lead at all times when owners bring them and collect them.

Whilst in our care, no animal will be allowed visitors as this can upset them.

Animals can normally only be dropped off or collected during business hours unless prior arrangements have been made, and there may be an additional charge for collections outside of normal business hours.

INOCULATIONS / VACCINATIONS

To be accepted onto the premises, all animals must have up to date vaccinations. If you are unsure of any requirement, please consult with your veterinary surgeon at least 14 days prior to your planned arrival date.

Your animal should be treated for fleas and worms at least 7 days prior to boarding. Should any animal be found to be hosting fleas, the animal owner will, at the time of collection, be liable for all costs of treating the animal and surrounding environment, as considered necessary.

Vaccination certi­ficates MUST be seen prior to boarding.

CANINE INFECTIOUS TRACHEOBRONCHITIS (KENNEL COUGH)

We insist that all dogs boarding with us are inoculated against Canine Infectious Tracheobronchitis (Kennel Cough). You may if you wish discuss this matter with your veterinary surgeon as this is caused by a complex virus / bacteria only some of which respond to the vaccination. The vaccine must be administered at least one week prior to boarding and we will need to see the vaccination certi­ficate. Please note: Dog(s) showing signs of Canine Infectious Tracheobronchitis (Kennel Cough) or any contagious disease will be turned away.

TEMPERAMENT / CONDITION

All animals must be in good general health and of pleasant temperament when boarding with us. In the event of your animal(s) falling ill during boarding we reserve the right to call in a veterinary surgeon. Any associated fees will be the responsibility of the owner. If your animal has a pre-existing medical condition, please discuss this with us when enquiring about a booking, to ensure we can accommodate it.

If we accept your animal for boarding, any medication that they will need for the duration of their stay should be supplied by you, along with clear and concise written instructions. If your animal’s medication runs out, we will purchase further supplies on your behalf and the cost of this will be charged to you.

It is emphasised that whilst every care and attention is taken we accept no responsibility for injury or escape as a result of your dog’s behaviour whilst boarded in the kennels. Should your animals have any behavioural issues you MUST make us aware of these when boarding. Owners are liable for any injury inflicted upon staff or damage caused to property by their animals.

INSURANCE

All animals boarding are insured with Cliverton for the full duration of their stay.

BELONGINGS

Beds and toys are provided by us. You are welcome to bring your own if preferred but please note that, whilst we take every care possible, we accept no responsibility for loss or damage to customer belongings, i.e. any type of bedding, toys etc. as a result of the animal’s actions. The kennels are cleaned daily and small toys etc. could be easily lost. Therefore we please ask you do not bring anything precious or anything you would not want to lose. We cannot guarantee bedding will be returned in the same condition it was brought in. Any destroyed or badly soiled bedding will be disposed of. It is the owner’s responsibility to notify any persons prior to collecting any animals on their behalf of this condition.

ABANDONED ANIMALS

In the very unlikely event of an animal not being collected within 14 days of the departure date, we will try to trace / communicate with the owner / contact before proceeding with legal action.

DATA PROTECTION / MISCELLANEOUS We retain essential client data for business purposes only and we will not share any of your data with external organisations. At any time you can request (in writing) that we remove your personal data from our records.

PAYMENT DETAILS

Bank Transfers should be made to

Ulster Bank

Sort Code      980055

Account no     10337860

Account name Karen McGoldrick